Studio · Contact
Talk to a human.
SkyCang is a small team, so the fastest route is email with enough detail to reproduce the problem. We read every message and do not use automated support bots.
Support
Email support@skycang.com for help with ScanSheet, LocalOps Studio, or TapLoop Arcade. A reproducible report gets a faster answer. Include:
- The product and page URL
- Your browser and operating system
- The steps you took, in order
- What you expected and what happened instead
- A screenshot or error message when the problem is visual
Never send a password, a full card number, or an unredacted customer file. For LocalOps problems, the input shape and error message are usually enough.
Privacy requests
Email support@skycang.com with the subject line "Privacy request". LocalOps processes files in your browser, so we usually have no document copy to delete. If you have a ScanSheet account, you can delete it from the app; we keep account data for up to 30 days after deletion as described in the privacy policy.
Billing and refunds
Paid plans belong to ScanSheet and are processed by Creem. Include the email address on the account and the payment reference. Refund terms are on the ScanSheet refund page. Do not email card details.
Security reports
Email support@skycang.com with the subject line "Security report". Include the affected URL, a short description, and reproduction steps. Use a redacted proof of concept and give us a chance to fix the issue before public disclosure.
What to expect
We answer in the order messages arrive. Clear reports with steps and context are resolved faster than a one-line "it does not work". We will not ask you to upload a private document to diagnose a browser-side problem, and we will not ask for your password.